Skip to content
CloudsStream
IT support

IT support pricing

Pay a flat monthly fee for IT support across Google Workspace, Microsoft 365 and Entra ID, or hire our IT engineers by the hour or month. You own every account and admin login.

Not sure where to start? Book a $99 IT Strategy Call.

45 minutes with an IT engineer who reviews your users, devices, admin access and backups. The $99 is credited to your first month.

On the call, we cover:

  • A review of your Google Workspace or Microsoft 365 setup
  • The access, device and backup gaps that matter most
  • The plan we'd recommend, and what it covers

Managed IT support

Every plan starts with an IT Audit: we review your users, devices, licenses and security, and fix the monthly price before support begins.

Launch, IT support

Reliable help desk for a small team.

$700per month

Up to 15 users

  • IT Audit of Google Workspace or Microsoft 365
  • Help desk by email and chat, business hours
  • User onboarding and offboarding
  • MFA, password and admin access management
  • License and email (Gmail / Exchange) management
  • Monthly IT report

Scale, IT support

Audit-ready IT for a growing company.

$4,999per month

Up to 150 users

Everything in Grow, plus:

  • Extended-hours help desk with a 1-hour response for urgent issues
  • Security controls that support HIPAA or SOC 2
  • Hybrid setups: Google Workspace and Microsoft 365 together
  • Quarterly access review and security training
  • Named IT lead and quarterly planning call

Platforms and tools

  • Google Workspace
  • Microsoft 365
  • Microsoft Entra ID
  • Microsoft Intune
  • Exchange Online
  • SharePoint & OneDrive
  • Microsoft Teams
  • Google Endpoint Management
  • Microsoft Defender
  • Okta
  • JumpCloud
  • Windows, macOS & ChromeOS
  • + whatever you already use

More than 150 users, multiple offices or on-site support? Talk to us about Enterprise.

Hire our IT engineers

Have a one-off job, like a migration, a new office or a tenant cleanup? Buy time instead of a monthly plan.

Hourly, IT support

An IT engineer, billed by the hour.

$35per hour

Pay as you go (20-hour minimum)
$35/hr
1-month commitment
$30/hr
6-month commitment
$20/hr

Weekly time report and shared task board included.

Buy 20 hours ($700): IT support, Hourly

Software licenses (Google Workspace, Microsoft 365, backup and security tools) are paid by you directly to each vendor, in accounts you own.

Support plans are billed monthly in advance. Extra users above your plan's limit are $25/user/month.

Remote support only; on-site visits are quoted separately.

How it works

  1. 1IT AuditWe review your users, devices, licenses and admin access.
  2. 2Fixed monthly priceYou approve the plan and price before support begins.
  3. 3OnboardingWe take over admin access, document your setup and close the urgent gaps.
  4. 4Ongoing supportHelp desk, updates and a monthly report on what we fixed.

With every plan

  • The monthly price is fixed before we start
  • You own every account and admin login
  • Month to month, no long contract
  • The $99 strategy call is credited to your first month
“They took full charge of dealing with our previous contractor to migrate all our systems.”
EraadBusiness/Technology Operations Administrator, Aquarius InstituteRead the case study: Aquarius Institute

Questions, answered

What is the IT Audit?

The first step of every plan. We review your users, devices, licenses, admin access and backups, then fix the plan and monthly price before support begins.

Are Google Workspace or Microsoft 365 licenses included?

No. Licenses and security tools are paid by you directly to each vendor, in accounts you own. Our price covers the support work. We'll often find licenses you can cut.

Do you support Microsoft Entra ID (Azure AD) and Intune?

Yes. Grow and Scale include Entra ID management (SSO, groups, conditional access) and device management with Intune or Google endpoint management.

Can you migrate us between Google Workspace and Microsoft 365?

Yes. Migrations are one-off projects, so we quote them at a fixed price or with hourly engineers. Your support plan starts once you're moved.

What are your support hours and response times?

Launch covers business hours by email and chat. Grow adds phone support with a 4-hour response. Scale adds extended hours and a 1-hour response for urgent issues.

What happens if we add more users?

Extra users above your plan's limit are $25/user/month, or you can move up a plan. We'll suggest whichever costs less.

Can we cancel?

Yes. Plans are month to month and you can cancel with 30 days' notice. We hand back every admin login and a written record of your setup.

Other services

How IT support works

Trusted by

  • Therapy at Home
  • Aquarius Institute
  • DesIDEA
  • MediQuest Diagnostics

Get a fixed price for what you need.

Tell us what you're working on. We reply within one business day with next steps and a fixed quote.